Frequently Asked Questions

If you’re unable to attend a scheduled appointment, please let us know as soon as possible. We understand that life can be unpredictable, but as a small business, late cancellations or no-shows significantly impact our planning and other clients waiting for services. Therefore, if you cancel with less than 48 hours’ notice, you will be charged the full session fee (for Medicare appointments, no rebate is available for late cancellations).

If you’re unwell or cannot attend in-person, telehealth appointments or indirect supports (such as report writing and communication with external services) are available as alternative options.

You will receive an automatically generated email reminder 3 business days prior to your appointment.

Then, the day before your appointment, you will receive an automatically generated reminder SMS.

Appointments cancelled within 48 business hours will be charged the full session fee.

After 2 consecutive late cancellations/no shows without reasonable notice (excluding illness), all future appointments will be cancelled and offered to other clients on the waitlist.

Neurodiversity-affirming support is an approach that recognises and values the natural variation in human brains and cognition. It focuses on embracing brain differences, such as autism, ADHD, bipolar, schizophrenia, and dyslexia*, as unique strengths rather than deficits. This approach prioritises individualised care, compassion, and understanding, while helping to create supportive environments that accommodate each person’s needs. It emphasises self-advocacy, challenges stigma and ableism, and promotes inclusion, aiming to empower neurodivergent individuals and celebrate their diverse ways of thinking and experiencing the world.

I stand by the phrase “Nothing about us without us” and continue to educate myself on NDA practices. As no two people are the same, I am happy to meet you where you are in your preferred language preferences, however, I endeavour to be on top of the latest preferences of the ND community.

I pride myself on growing and evolving with new information and reflect on my clients’ lived experiences.

*please note there are many other ways that brains are considered neurodivergent and this is just an example of some of the ways

I am unable to provide crisis support and do not monitor email/phone outside of business hours.

If you, or someone you know, is having suicidal thoughts and is in immediate danger, call triple zero (000)

​​If you are experiencing a mental health emergency, for help and support please contact:

• Mental Health Triage: 13 14 65
• Lifeline: 13 11 14
• Suicide call-back service: 1300 659 467
• Kids Helpline: 1800 551
• 13Yarn: (counselling for First Nations peoples) – 13 92 76
• 1800RESPECT: (sexual assault, domestic and family violence) 24/7 – 1800 737 732
• Mensline Australia: 1300 78 99 78

As a small business, we are regretfully unable to offer bulk billing of appointments. We do, however, offer a reduced session rate to people with a valid concession to assist with the affordability of accessing mental health support. Please feel free to get in contact to discuss these options.

A psychiatrist is a medical practitioner who has specialised in the treatment of mental illness, often by using medication. Psychologists have at least six years of training and use non-pharmaceutical approaches.

Your first session is all about connection, collaboration, and getting to know each other in a way that feels safe and respectful. There’s no pressure to prepare anything or explain everything straight away—just come as you are. This space is yours, and we’ll move at a pace that works for you.

Rather than jumping into “fixing,” we start by gently exploring what brought you here, what matters to you, and how we can work together in a way that honours your lived experience. You’re encouraged to share as much or as little as you feel comfortable with—your boundaries are always respected.

Over the first few sessions, we’ll take time to:

• Understand what you’re seeking from therapy—whether that’s support, clarity, change, or simply space to breathe
• Talk about any access needs, sensory sensitivities, or preferences that can help make sessions more comfortable for you
• Explore what’s been going on for you recently and how past experiences may be showing up today
• Get a sense of your communication style, values, and hopes for the therapeutic relationship

Sometimes we may use gentle tools like questionnaires or informal reflections to help us learn more about how your brain and body operate. This helps tailor our approach in a way that aligns with your goals and supports your wellbeing.

By the end of the first or second session, we’ll usually start shaping a shared understanding of your goals and how we might work toward them—together. You might leave with a few ideas or strategies to begin exploring between sessions, but there’s never any pressure.

You are welcome to ask questions at any time and offer feedback about what’s working or what’s not. This process is for you, and we are committed to walking alongside you with care, curiosity, and flexibility.

Therapy is deeply personal, and finding the right therapist is just as important as the work you do together. At Divergent Path Psychology, we understand that not every therapeutic relationship will feel like a good match—and that’s okay.

There is no one-size-fits-all approach to healing. What works for one person might not feel right for another, and different therapists bring different perspectives, tools, and ways of working. That’s why we encourage you to reflect on how you feel during and after sessions—do you feel safe, heard, understood? Do you feel like your differences are respected and your voice matters?

Often, it takes a few sessions to get a sense of whether the connection is there. Sometimes it’s worth giving it a little time to settle in; other times, you may notice early on that it doesn’t feel quite right. You are always encouraged to share how you’re feeling about the process—there’s no judgement here. If something isn’t working, we welcome open conversations about it.

It’s also okay to explore whether something else is making it hard to engage—like burnout, emotional overwhelm, or life stress. We know that therapy readiness is as much about timing and energy as it is about connection.

But ultimately, the relationship matters most. The best outcomes happen when you feel truly seen, safe, and supported. If you don’t feel that way here, we fully support your decision to explore other options. You deserve a therapist who feels like the right fit.

We won’t take it personally—we want what’s best for you. Your wellbeing is the priority, always.